Shipping: does not charge for shipping on items when shipped to a US location, except for Alaska, Hawaii, Puerto Rico and San Juan Islands, WA.  Shipments to Alaska, Hawaii, Puerto Rico, San Juan Island, WA are not eligible for Free Shipping and the customer is responsible for freight to these states from our Seatac, WA, warehouse.   FOB Seatac warehouse.   


How will my order ship?

We use a courier for smaller shipments and larger item shipments go freight carrier.  We reserve the right to choose which freight carrier moves your shipment.


All shipments, unless specifically denoted, are curb side shipments.   All shipments, are shipped via freight carrier, will require a signature at the time of delivery.  If you authorize the shipping company to leave the delivery without a signature, cannot be held responsible for damages that my occur during delivery.


When your order ships, you will be notified via email. Orders are shipped between 3-10 business days.  A tracking number for your shipment will sent to you via email.   We encourage you to track your package online or by phone with the carrier. 


For questions regarding your shipment, please call us  at:
US orders: 1-877 850 9458 ext 2
Canadian orders: 1-877 850 9458 ext 3


All shipments should be inspected as soon as possible upon delivery in accordance with our policy.  It is recommended that you inspect for visible defect and damage.  If you require additional time to inspect your shipment, we recommend signing the carrier waybill – Damaged & subject to inspection.


Freight Truck Carrier Shipments:

NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is any damage, please write “CARTON DAMAGED” clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved.

Freight Carrier Damage: Please notify us within 24 hours at:

US orders: 1-877 850 9458 ext 2
Canadian orders: 1-877 850 9458 ext 3

Blue flame lights will no longer be available on units built after July 01, 2021. The blue light has been replaced with a bright yellow, orange and red light combination to offer you a more realistic flame effect. We reserve the right to modify and upgrade our product at any time without prior notice.


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.