Shipping Costs in the US: does not charge for shipping on items when shipped to a US location, except for Alaska, Hawaii, Puerto Rico and San Juan Islands, WA.  Shipments to Alaska, Hawaii, Puerto Rico, San Juan Island, WA are not eligible for Free Shipping and the customer is responsible for freight to these states from our Seatac, WA, warehouse.  
FOB Seatac warehouse.   

Shipping Costs in Canada:

Free Shipping*

*Free Shipping is limited to the 10 Provinces in Canada and excludes all 3 territories. Within the Provinces, free shipping will only apply to cities serviced by major metropolitan areas. By placing an order with, you are agreeing to the terms of this free shipping promotion. At its discretion, may cancel or modify the free shipping promo at any time without notice.


  • In British Columbia, free shipping will not apply to orders over 100 km north and west of Prince George.
  • In Alberta, free shipping will not apply to orders over 100 km north of Edmonton.
  • In Saskatchewan, free shipping will not apply to orders over 100km north of Saskatoon.
  • In Manitoba, free shipping will not apply to orders over 100km north of Winnipeg.
  • In Ontario, free shipping will not apply to orders north of Hwy 11 or 17.
  • In Quebec, free shipping will not apply to orders north of Saguenay.
  • In the Atlantic Provinces, free shipping will not apply to Labrador.

How will my order ship?

We use a courier for smaller shipments and larger item shipments go freight carrier.  We reserve the right to choose which freight carrier moves your shipment.

All shipments, unless specifically denoted, are curb side shipments.   All shipments, are shipped via freight carrier, will require a signature at the time of delivery.  If you authorize the shipping company to leave the delivery without a signature, cannot be held responsible for damages that my occur during delivery.

When your order ships, you will be notified via email. Orders are shipped between 3-10 business days.  A tracking number for your shipment will sent to you via email.   We encourage you to track your package online or by phone with the carrier. 

For questions regarding your shipment, please email us at,, or call us at 866.680.8202

All shipments should be inspected as soon as possible upon delivery in accordance with our policy.  It is recommended that you inspect for visible defect and damage.  If you require additional time to inspect your shipment, we recommend signing the carrier waybill – Damaged & subject to inspection.

Blue flame lights will no longer be available on units built after July 01, 2021. The blue light has been replaced with a bright yellow, orange and red light combination to offer you a more realistic flame effect. We reserve the right to modify and upgrade our product at any time without prior notice.


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.