Remii Return Policy:

All return requests must be submitted within 14 days.

To submit your return request please email:   

Eligible returns must be in unopened and factory sealed packaging.

Authorized returns must be clearly labeled with an assigned RMA number and must be sent via freight carrier and be properly secured to pallet.

No couriers such as UPS or Fedex as the parts are not designed to endure the courier environment.  

Freight must be prepaid, please submit tracking number to

All returns will be inspected upon arrival to the warehouse. remii.com is not responsible for damaged return freight and it is the shippers responsibility to initiate any freight claims should this occur.  All authorized returns are subject to a 20% restocking fee.

See our manufacturers warranty.



DISCLAIMER

Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.


We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.